Help Desk

System Support

There are many ways we can help to repair your machine. We can connect remotely using Logmein, or through our Remote Assistance Portal. What we ask is that you start by opening a support ticket.
Opening a support ticket

There are three methods to opening a support ticket:

Access our ticket system here: http://ticket.swiftecit.com/support (for login information, please email info@swiftecit.com)

Send an email to support@swiftecit.com listing your issue

You can reach our help desk @ 508.393.3090

Remote Help Desk

If we need to connect to your machine to assist you a technician may request that you access the Remote Assistance Portal. Please accept and run the Java applet. No remote access software is left on your machine.

On-Site Technical Support

If you require a technician to come on site, one will be dispatched as soon as possible.