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SwiftecIT Products & Services



What is the Help Desk and why is it helpful? (Back)

The SwiftecIT Help Desk lets existing and new customers open support inquiries with the Swiftec Support Team. This system allows users to keep track of their support claims and enables Swiftec Representatives to reply promptly to those claims.

How do I open a new ticket? (Back)

  1. Open any Internet browser and go to http://swiftecit.com/html/Swiftec-Help-Desk.html
  2. To open a new ticket, click on "Open New Ticket"
    3. Click "Open New Ticket"
  3. Fill in the required information and click "Open Ticket". *(Be as accurate and thorough in your message as possible as it allows us to handle or troubleshoot your inquiry in a timely fashion.)
    4. Fill out the form and click "Open Ticket
  4. After opening a ticket an email is sent to the email address you provided. You can either click on the link to view your ticket or enter the information manually. Your email address and ticket number are needed to view tickets.
    5. Click email link to view ticket
    OR
    Enter your email & ticket number manually
  5. Once Logged in you can view your present and past tickets. Click on the ticket to view and respond to messages from SwiftecIT. If you have a question regarding a ticket DO NOT open another ticket, simply submit a message under the current ticket.
    6. Click a ticket to view status

How do I sign into CPanel and Webmail? (Back)

SSL Access
  1. CPanel: https:// domain.com:2083
  2. Webmail: https:// domain.com:2096
  • Please note that SSL access will prompt you with an invalid security certificate warning in IE and Firefox.

How can I make simple updates to my website? (Back)

This article will show you how to make simple updates to your website. Please note that this feature is only available if Swiftec currently hosts your website and may not work properly with all websites.
  1. Open an Internet Browser and go to YourWebsite.com:2083 and sign in with your credentials
  2. Go to the 'Find' search box and type File Manager or find the File Manager icon and click it.
    3. Search for or find the File Manager icon
  3. Select the Web Root (public_html/www) radio button and click Go
    4. Select Web Root and Click Go
  4. Navigate to the file you would you like to edit, right click the file and select 'HTML Edit'. If your file is located in a folder, simply double click the folder and select your desired file.
    5. Right click, select HTML Edit
  5. File Manager has a built in HTML editor with some basic features. Once you're done making your edits you can either save the page by clicking the save icon in the upper left hand corner of the screen or by clicking the X icon to cancel.
    6. Edit your page and save!