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Archive for the ‘Email’ Category

Spam filtering feature enhancement

Monday, April 12th, 2010

To our clients who use our advanced spam filtering service,

Per your request we have added a feature which allows you to see which email messages are being blocked by the spam filter – and you can choose to delete or whitelist the addresses.  You will receive an email from the spam filter, only when there is email which might be questionable.

It is OK to click on the link in this email.

Swiftec Support

Verizon ISP change # 2

Thursday, August 27th, 2009

Your Attention Needed: Re-configure Your Email Settings to Send Email Most common email viruses are sent using port 25 to infect computers. Often times the user never knows their computer has been infected. In order to protect our customers, Verizon has turned off the ability to send email using port 25 for all users other than those using a @verizon.net email address.

If you want immediate step-by-step instructions, visit change my port settings to 587 now.

What is outbound port 25 blocking?

Outbound port 25 blocking is a network configuration change that will prevent computers on the Verizon network from connecting to servers outside of our network. Servers outside the Verizon network use a method commonly employed to send unauthenticated, unsolicited e-mail or “spam”.

Why is Verizon blocking outbound port 25?

The majority of spam (unsolicited email) on the Internet is caused by malicious software viruses that take control of infected computers. These viruses direct the infected machines to send email through port 25. Verizon takes spam very seriously. Verizon blocks outgoing connections on port 25 to prevent infected computers from being used by spammers to send unsolicited email. Outbound port 25 blocking is a standard industry method to control spam.

When will outbound port 25 blocking be implemented?

We will begin implementing outbound port 25 blocking in the first quarter of 2009.

Will outbound port 25 blocking apply to all Verizon broadband customers?

Outbound port 25 blocking will be applied to FIOS and High Speed Internet services that use dynamic IP addresses. If you subscribe to a static IP address service, you will not be affected.

Do I have a dynamic IP address?

If you have standard residential or business FIOS / High Speed Internet service, you have a dynamic IP address. Static IP packages are sold as an upgraded service.

Will I be impacted by port 25 blocking?

If you have a dynamic IP address and you use a third party email account to send email from a desktop client such as Outlook®, Outlook Express® or similar programs, you may be affected and should continue to read this notice. If you are using email provided as part of your VErizon service or a web-based email account from another provider, you will not be affected.

How do I determine if I am using a third party email account?

If your email address is not part of your Verizon FiOS or High Speed Internet Service, and it does NOT end with @verizon.net, you are using a third party account.

Do I have to change my Verizon.net email account settings?

No. Subscribers using Verizon email services will not be impacted.

I am using a third party email account that I access using my web browser. Will I be affected?

No. Web-based email services will not be impacted.

I am using a third party email account. I also use a desktop client to manage my email. What must I do to continue using my third party service?

You have three options:

  1. Change your email client to send email using port 587. Click step-by-step instructions to change your port settings now.
  2. Use web based email services. Web based e-mail is unaffected by port 25 blocking. Check with your e-mail provider to see if web based access is available.
  3. Upgrade to a FIOS or High Speed Internet account with static IP addressing. Business customers may subscribe to static IP addressing.

What is Message Submission?Message submission is an alternate way to send email which is not affected by outbound port 25 filtering.
Is there a whitelist or exemption process?No.

Verizon ISP Changes: Important news for Verizon customers

Wednesday, August 19th, 2009

If you have Verizon email or just use Verizon as your Internet Service Provider this will affect you!

On September 22, 2009 Verizon is going to block port 25 for outgoing email.  In English – they are preventing users from sending POP email using the default settings.  It is critical that you make the following changes NOW to your email so that it will work after September 22nd. This change will affect those who use Verizon as an ISP and POP email.  To make these changes you must go into Outlook (on each computer) and change your port settings.(If you use an Exchange server please contact us!)

The instructions are below:

  1. Open Outlook, select Tools and from the drop-down list select Account Settings.

  2. Select your Verizon email account or any POP email account that you are using and click Change
  3. Click the More Settings button located on the lower right-hand side of the window.
  4. From the Internet Email Settings window, select the Advanced tab.
  5. Change the Outgoing server (SMTP) from 25 to 26. (For Verizon email use Port 587) Click OK.
  6. Click OK to save the changes and test your email account by clicking SEND/RECEIVE on the main Outlook window.

Never forget an attachment again

Monday, August 10th, 2009

From Brian Casey – two utilities which will remind you if you meant to send an attachment, but forgot.

http://www.rsoutlook.com/us/prods/prod06.html

http://www.sperrysoftware.com/outlook/Attachment-Forget-Me-Not.asp

Thanks Brian!

How do I obtain email message headers in Webmail?

Thursday, July 23rd, 2009
  1. Click the desired email.
  2. Next to Options click View Full Header
  3. Highlight all of the text.

How do I obtain email message headers in Outlook?

Thursday, July 23rd, 2009
  1. Right click the desired email.
  2. Select Message Options in Outlook 2007. In Outlook 2003 select Options >> Message Options
  3. Highlight the text in the Internet Headers box.

How do I add an Outlook email signature?

Thursday, July 23rd, 2009
  1. Click “New” – “Mail Message”.
  2. New >> Mail Message
  3. Click the “Insert” Tab, click “Signatures” and “Signatures” again.
  4. Click Insert, Signatures, and Signatures again
  5. Click “New” and type a title for the signature, click “Ok”.
  6. Click New
  7. Make your signature and click “Ok”. To add an image into your signature simply click the image icon next to the ‘Business Card’ button.
  8. Create your signature and click “Ok”
  9. To insert the signature you created open an email, click the “Insert” tab, click “Signatures” and select the desired signature.
  10. Select your signature

How do I change Outlook’s message format to HTML?

Thursday, July 23rd, 2009
  1. Open Outlook and click “Tools” then “Options”
  2. Click “Tools” and then “Options”
  3. Select the “Mail Format” tab and under Message Format select the “HTML” option
  4. Select Mail Format and then HTML

How do I change my Webmail account password?

Thursday, July 23rd, 2009

How do I change my Webmail account password? (Back)

  1. Sign into your Webmail account.
  2. Notice below – under the word NeoMail – it reads Change Password – click on it.
  3. You will be prompted to enter a new password (see below). Enter the same password twice.
  4. Change Password
  5. Please note: The next time you use Outlook your email will have to be changed as well. When you try to retrieve email you will receive an error – at that time, type your new password in and click “Save Password”. This should complete the process.

How do I add an auto-responder in Webmail?

Thursday, July 23rd, 2009
  1. Go to your domain and add “/webmail/” ( i.e. www.swiftecit.com/webmail/ )
  2. You will be prompted for your full email name (i.e. email@swiftecit.com) and password.
  3. Once logged in, click “Auto Responders”
  4. Click Auto Responders
  5. Click “Add Auto-responder”.
  6. Click Add Auto-responder
  7. Fill in the necessary information and click “Create/Modify”.
  8. Click Create/Modify